Official Compliance Document

Privacy Policy

Last Updated: January 2026 | HS Global AI Pte. Ltd.

1. Introduction & On-Device Privacy Commitment

HS Global AI Pte. Ltd. ("HS Global AI", "we", "our", "us") is dedicated to protecting user privacy and ensuring transparent handling of personal data. Our DIHUAVA Digital Human AI platform is engineered with an "On-Device / Air-Gapped" processing model. All AI model computations, speech recognition, RAG document intelligence, and 3D visual rendering occur locally on physical edge hardware without transmitting sensitive conversation data to external cloud servers.

2. What Information We Collect

We collect personal information that you voluntarily provide to us when you register for demo requests, request platform documentation, or contact sales:

Personal & Contact Identifiers: Names, corporate email addresses, phone numbers, job titles, and company names.
Website Usage & Technical Data: IP addresses, browser types, device identifiers, and page navigation metrics via security cookies.
Enterprise Avatar Configurations: Custom domain knowledge documents (PDFs/manuals) uploaded to local DIHUAVA instances.

3. How We Use and Process Information

We process your information to deliver, maintain, and optimize our Digital Human AI solutions:

To facilitate enterprise demo bookings and hardware deployment consultation.
To deliver custom AI avatar personality models and offline document RAG indexing.
To send administrative notifications, technical updates, and security alerts.
To comply with legal obligations, fraud prevention, and system health monitoring.

4. Zero Data Retention on Edge Avatars

DIHUAVA local kiosk hardware does not record or retain facial biometrics or voice audio recordings of public users unless explicitly configured by enterprise clients under strict local data retention and privacy compliance mandates.

5. Your Data Protection Rights

Depending on your location (including Singapore PDPA, EU GDPR, and US State Privacy Laws), you hold specific rights regarding your personal data:

Right to Access & Know:

Request details on what personal data we process and hold.

Right to Correct & Rectify:

Correct inaccuracies or complete incomplete personal records.

Right to Delete & Erase:

Request deletion of personal data collected from our servers.

Right to Opt-Out:

Opt out of targeted communications or automated profiling.

6. How to Exercise Your Privacy Rights

To exercise any of your data protection rights or submit a Data Subject Access Request (DSAR), please contact our Data Protection Officer:

Data Protection Office — HS Global AI Pte. Ltd.

20 Collyer Quay, #09-01, Singapore 049319

Email: sales@hsglobalai.com